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When you shop at Kayakdenmark.dk you need to know what terms you are agreeing to. The Consumer Regulations prescribes that you must confirm that you agree to our terms and conditions before placing an order in our web shop. You will be asked in the order module to confirm this. If you cannot accept our terms of trade, we cannot accept your order through the Internet according to the rules. You can instead come by our store. The terms that you are asked to accept are reproduced verbatim in the text below. Then you can read our terms and conditions in peace before you place your order.
If you have any doubts or questions please call us at + 45 36 15 16 10 or send an email to info@kajakhotellet.dk. We strive to answer within 2-4 working days.

Personal data policy:
Kajakhotellet/Kayakdenmark does not resell personal data to third parties. The exact interpretation can be found here "Personal data". (Only in Danish).

Prices:
All agreements on www.kayakdenmark.dk are entered in English and at www.kajakhotellet.dk in Danish, and all prices in Kajakhotellet's webshop are stated incl. 25% VAT except our guided tours.
VAT and delivery costs are specified on order confirmations and invoices. Our price guarantee / price match applies to competitors located in Jutland and islands connected by bridge in Denmark. The price guarantee does not apply to online stores, special offers and discounted products.

Order confirmation:
Once you have placed your order, we will send an order confirmation on e-mail with information about the ordered ithems and the price incl. delivery costs. We kindly ask you to check that the order confirmation corresponds to what you expect.
It is not possible to subsequently call up the order confirmation on our website. If you want to receive a copy of the order confirmation on e-mail, then send an email to: info@kajakhotellet.dk

Payment:
Trade in Kayakdenmark’s and Kajakhotellet's webshop is based on payment when the item is delivered. This is usually done with credit card, Visa card, Visa electron, Master Card or PayPal. We do not charge card fees.
If you pay via PayPal, you are not protected by the objection scheme. Read more about the terms on PayPal's website.
If you pay with a debit card, you are always protected against misuse. You have the option of rejecting a payment when you receive your payment summary. You have no deductible in case of misuse of your card in an online store that uses SSL (Secure Socket Layer) in its payment system. You are better secured than in the physical world, in which you have a deductible of DKK 1,200 when your credit card has been misused using the pin code.
When paying with credit card /master card, the payment is only deducted from your account after the goods have left kayakdenmark.dk, and a larger than you have approved off can NOT be deducted at the time of purchase.
Your card information is encrypted via the SSL (Secure Socket Layer) protocol, and unauthorized persons cannot read your card number or other information during the transaction with Nets. Kajakhotellet/Kayakdenmark does not have access to your map information.

Bank information:
Nykredit
Reg. No. 5472 Account number 0001229397
SWIFT-BIC: NYKBDKKK
IBAN: DK3254720001229397

Cancellation of course, insurance against illness / prevented attendance:
Registration for courses and course dates is binding, and no refund is given in case of prevented attendance, illness, or failed courses.

If you are prevented before the course, it is possible to move the course if you bought an insurance at the same time of purchasing your course. The insurance cost is 10% of the price of the course, however a minimum of 100 DKK. The insurance allows you to move course date once. Illness / prevented attendance must be reported no later than 24 hours before the course. You can move the course to a course at a later or earlier date (but no later than 12 months ahead). A possible price difference must be paid if the course is more expensive, but is not paid back if the course is cheaper. The money cannot be refunded on the basis of the insurance. The insurance is only valid if purchased at the same time as the course. If no insurance is bought when booking of a course, we cannot change the registration once it has been made.

Course cancellation / relocation of course:
We may need to change course location to avoid course cancellations, due to weather conditions or too few registrations. If the course location and / or time changes, you will be contacted by email or telephone. If the course is canceled, we strive to give notice in the week leading up to the course.

If we cancel the course, it is always possible to get the money back or move the course to another date. Upon refund, the course price, as well as any unused insurance will be refunded.

Cancellation and change terms for rentals, guided tours and kayak polo:
Guided tours:
You can cancel up to 8 days before the event.
If you cancel less than 8 days before the event, the full price is paid.
Requests for changes of date, time or number of participants can be made up to 8 days before the event, subject to the approval of Kajakhotellet.
Reduction in the number of participants after notified or not, does not entitle to a reduction in, or refund of, the full price of the event.

Kayak Polo:
You can cancel up to 8 days before the event.
If you cancel less than 8 days before the event, the full price is paid.
Requests for changes of date, time or number of participants can be made up to 8 days before the event, subject to the approval of Kajakhotellet.
Reduction in the number of participants after, notified or not, does not entitle to a reduction in, or refund of, the full price of the event. For more participants than originally booked for, a fee of DKK 120 per extra participant may be charged. The fee must cover the use of equipment and facilities. We reserve the right to reject additional participants on busy days.

Rental:
You can cancel up to 48 hours before the event (72 hours after Friday at 14:00).
If you cancel less than 48 hours before the event, the full price is paid.
Requests for changes of date, time or number of participants can be made up to 48 hours before the event (72 hours after Friday at 14:00), subject to the approval of Kajakhotellet.
Reduction in the number of participants after, notified or not, does not entitle to a reduction in, or refund of, the full price of the event.

Cancellation by the Kajakhotellet:
We pretty much never cancel. Our motto is; The weather is never bad - only wrong dressing´. On the tours we find shelter under the bridges in case of rain. In case of storm or lightning and thunder and if the instructor deems it is unsafe to carry out the activity, we provide a voucher that can be used later in the season.

Opportunities for appeal:
If you are dissatisfied with a product or service provided by us, call or write us then we can hopefully find a solution. If we cannot agree, you can complain to the Danish Competition and Consumer Authority's Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via www.naevneneshus.dk. The European Commission's online complaints portal can also be used to lodge a complaint. This is relevant if you are a consumer residing in another EU country. Complaints can be submitted here - http://ec.europa.eu/odr. When submitting a complaint, you must state our e-mail address info@kajakhotellet.dk.
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