When you shop at Kajakhotellet.dk you need to know what terms you are agreeing to. The Consumer Regulations prescribes that you must confirm that you agree to our terms and conditions before placing an order in our web shop. You will be asked in the order module to confirm this. If you cannot accept our terms of trade, we cannot accept your order through the Internet according to the rules. You can instead come by our store. The terms that you are asked to accept are reproduced verbatim in the text below. Then you can read our terms and conditions in peace before you place your order.

All transactions on kajakhotellet.dk are concluded in Danish.
If you are in doubt about something, you are always welcome to ask. Call +453615 1610 or send an email to info@kajakhotellet.dk. We strive to answer within 2-4 working days.

Personal data policy
Kajakhotellet does not resell personal data to third parties. You will find the exact explanation here.

Prices
All agreements on www.kajakhotellet.dk are entered into in Danish, and all prices in Kajakhotellet's webshop are stated incl. 25% VAT except our guided tours.
VAT and delivery costs are specified on order confirmations and invoices. Our price guarantee/price match applies to competitors located in Jutland and islands with a fixed connection in Denmark. The price guarantee does not apply to online stores, sale items and discounted products.

Order confirmation
Once you have placed your order, we will send an order confirmation on e-mail with information about the ordered ithems and the price incl. delivery costs. We kindly ask you to check that the order confirmation corresponds to what you expect.
It is not possible to subsequently call up the order confirmation on our website. If you want to receive a copy of the order confirmation on e-mail, then send an email to: info@kajakhotellet.dk

Payment
Trading in Kajakhotellet's webshop is based on payment when the item is delivered. This usually done with credit card, Visa card, Visa electron, Master Card or Mobilepay. We do not charge card fees.

If you pay with a debit card, you are always protected against misuse. You have the option of rejecting a payment when you receive your payment summary. You have no deductible in case of misuse of your card in an online store that uses SSL (Secure Socket Layer) in its payment system. You are better secured than in the physical world, in which you have a deductible of DKK 1,200 when your credit card has been misused using the pin code.

Reservation of amount
If you pay with an international payment card, the amount is reserved immediately.
The money is reserved on your card or account until:
1) we raise the amount when we send the item, or
2) until the money is released according to agreement with your card issuer.
Applies to VISA, MasterCard, VISA Electron and possibly Mobilepay depending on which card type you have associated. The amount will be reserved on your account for up to 28-30 banking days or until we have withdrawn the money for your purchase. If an item is cancelled, the amount will still be reserved on your account and cannot be removed by anyone other than your bank. The reservation expires automatically after 28-30 banking days, depending on the card type.

Your card information is encrypted via the SSL (Secure Socket Layer) protocol, and unauthorized persons cannot read your card number or other information during the transaction with Nets. Kajakhotellet does not have access to your card information.
VAT-registered companies and public institutions can, by prior agreement, obtain a credit agreement. Please contact us by telephone or e-mail if a credit agreement is desired.

Bank information
Nykredit
Reg. No. 5472 Account number 0001229397

SWIFT BIC: NYKBDKKK
IBAN: DK3254720001229397

Complaint
When you shop with us as a consumer, the rules of the Sales Act apply to the purchase of goods, but not services. This means that you do not have a 2-year right to complain about benefits.
If you are not satisfied with the service, you can of course contact us on phone +45 3615 1610 or info@kajakhotellet.dk

Right of withdrawal
According to the Consumer Contracts Act (Distance Selling Act), you as a consumer have the right to cancel a purchase up to 14 days after you have received the item. The right of withdrawal does not apply to recreational leisure activities such as courses, kayak hire, SUP hire, canoe hire, guided tours and events when the date or period has been agreed.

No right of withdrawal
The right of withdrawal does not apply to recreational leisure activities such as courses, kayak hire, SUP hire, canoe hire, guided tours and events when the date or period has been agreed.

Refund of the purchase amount
If you use your cancellation guarantee, you have the option to cancel your booking up to 10 days before the booked date. This means that you will get the payment back, minus the 10% that the cancellation guarantee costs without undue delay and in any case no later than 14 days from the date on which we received notification of your decision to use your cancellation guarantee. We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.

Information on which bank account the credited amount is to be transferred to must be sent separately. The easiest thing is to reply to the email you received with our order confirmation. Remember to state your exact name, address, registration number and account number.

Course cancellation, cancellation guarantee against illness/impeded attendance
Registration for courses and course dates is binding, and no refunds are given in the event of prevented attendance, illness or failed courses.

If you are prevented before the course, it is however possible to move the course, if you have taken out a cancellation guarantee at the same time as you register for the course. The cancellation guarantee costs 10% of the course price, but a minimum of DKK 100. The insurance allows you to move the course date once. Illness / prevented attendance must be reported no later than 24 hours before the course. You can move the course to a course on a later or earlier date (but no later than 12 months ahead). A possibly price difference must be paid if the course is more expensive, but not paid if the course is cheaper. The money cannot be paid back on the basis of the cancellation guarantee. The cancellation guarantee is only valid if it is signed and paid at the same time as you register for the course. If no cancellation guarantee is signed when booking a course, we cannot change the registration once it has been made.

Course cancellation / move of course
We may have to change the course location to avoid course cancellations, be it weather conditions or too few registrations. If the place and/or time of the course changes, you will be contacted by email or phone. If the course is cancelled, we will endeavor to notify you in the week leading up to the course.

If we cancel the course, it is always possible to get the money back or move the course to another date. In the event of a refund, the course price, as well as any unused cancellation guarantee will be refunded.

Cancellation and change conditions and cancellation guarantee for rentals and guided tours:
Guided tours:
Registration for a guided tour is binding.
If you have purchased a cancellation guarantee at the same time as your booking, you have the option to cancel your booking up to 10 days before the booked date. This means that you will get the payment back, minus the 10% that the cancellation guarantee costs. If there are 10 days or less left, you have the option to rebook once within 12 months. You just have to let us know at least 24 hours before the trip. If there are 24 hours or less left, it is no longer possible to rebook. A possibly price difference must be paid if the trip is more expensive, but not paid if the trip is cheaper. The cancellation guarantee is only valid if it is purchased and paid for at the same time as you register for a guided tour.

Cancellation by Kajakhotellet:
We almost never cancel. Our motto is; There is never bad weather - only bad clothes'. On the trips we find shelter under the bridges if there is a shower. In the event of a storm, or lightning and thunder, and if the instructor considers that it is unsafe to carry out the activity, we give a credit certificate which can be used later in the season.

Rental:
Cancellation/change is not possible less than 48 hours before the event. If canceled less than 48 hours before the event, the full price is paid. (72 hours after Friday 2pm)
Reduction in the number of participants thereafter, whether notified or not, does not entitle a reduction in, or refund of, the full price of the event.

Cancellation rules for Events:
Events means corporate and private events, which include several different activities that Kajakhotellet offers. At these events, a total offer is often given and where no discount guarantee is purchased.
Cancellation/change is only possible up to 7 days before the event. This means that you will get the payment back. If canceled less than 7 days before the event, the full price is paid.
Reduction in the number of participants less than 7 days before the event, notified or not, does not entitle a reduction in, or refund of, the full price of the event.

Appeal options
If you as a consumer want to complain about your purchase, you must contact Kajakhotellet on phone +45 3615 1610 or by email info@kajakhotellet.dk. If we are unable to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the Complaint Portal for Nævnenes Hus.

In order to be able to complain, the product or service that you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothes and shoes, however, the price must have been at least DKK 720. There is a fee to have the complaint processed .

When you shop at an e-branded webshop, you can have your case processed for free - regardless of the size of the amount. Read more here.

If you live in an EU country other than Denmark, you can complain to the European Commission's complaints portal here - http://ec.europa.eu/odr

When submitting a complaint, you must indicate our e-mail address info@kajakhotellet.dk.




The trading conditions were last updated on 11.04.2023